RETURNS & EXCHANGES
REASONS FOR PRODUCT RETURNS
Returns are accepted only due to our error. If the order is incorrect or incomplete, then you could return your order via the courier we collaborate with, and you have the following potentials:
✓ Refunds will be carried out after contacting us within (15) days from the return and delivery of merchandise from our company.
✓ Replacement of your order without any further charge.
If your order has been done by credit card, the transaction will be canceled, and you will have a corresponding update of your credit card.
TERMS AND CONDITIONS FOR PRODUCT RETURNS
✓ You can contact our company by submitting an e-mail to request the return of the merchandise to info@apistraws.com.
✓ The merchandise should be unopened, in its original state and packaging, and escorted by all the market documents.
✓ Your request for the return of merchandise must be submitted within 7 work days from the day you received the goods.
If you do not meet the above requirement, we can exercise the right not to accept your return of merchandise.
PROCEDURE OF MERCHANDISE RETURN
SHIPPING OF GOODS
Provided that you have requested the return of the merchandise and it has been accepted, you send the package back with the courier we collaborate with without any charge. On arrival, an inspection will be carried out on the package to see if it meets our policy requirements, and we will contact you as soon as possible by e-mail or phone.
CANCELLATION OF ORDER
By sending on line to info@apistraws.com you can cancel your order without any charge on the condition that the shipping of goods has been carried out from our store within the period of 4 working hours.
REMARKS
Our company can exercise its right to cancel or alter its return policy, publicizing its new terms and conditions on its website.
In the case that the product violates the terms of return and has been characterized unsuitable for return, then the product is returned to the customer and is burdened with the expenses of the courier.